Manage tasks on a timeline with the Gantt chart view. The easiest way to track deadlines and timeline progress.
Work on single or multiple projects at the same time. Perform multi-project analysis and searches.
Manage documents related to tasks, issues or projects. (specifications, plans, etc.)
Archive tasks done and have a clear view of the other tasks you still need to work on.
Use issues to track support contracts, tickets, bug reports.
Communicate with your customers by email. Everything is automatically attached to the issue to get a full visibility.
Link SLA-related information to issues: time to open a ticket, time to close a ticket, statistics on the volumes and performances, etc.
Manage fixed price (on milestones) or time and material based contracts. Automatically Invoice time spent on tasks or issues.
Generate tasks based on sales orders or template of projects that you reuse from customer to customer.
Get statistics on your issues to analyze the performance of the customer service team.
Get statistics on your tasks to analyze the performance of your projects.